Leadership

Ning Duong brings more than 25 years of financial services experience to her leadership, with most of her career dedicated to the credit union industry.

Her connection to the credit union movement is deeply personal. A Hmong American and daughter of immigrant parents, she grew up in the projects of Sacramento, California. Her upbringing and experience with limited financial resources shaped her belief in the power of opportunity and the role credit unions can play in helping people build better lives. Her own story is a reminder of what access and opportunity can make possible, and why she is committed to creating those opportunities for others.

Throughout her career, Ning has led across operations, technology, human resources, community development, business banking, and enterprise strategy. Her broad experience has shaped a holistic approach to leadership and a simple philosophy: lead with kindness and deliver results.

Ning holds a bachelor’s degree in organizational leadership from Colorado State University and a master’s degree in human resources and employment law from Arizona State University. She is a CUDE, ICUDE, and Certified Chief Executive (CCE), and serves on the Development Education Alumni Advisory Group for the National Credit Union Foundation.

Ning has been married to her high school sweetheart since 1998, and they have three children. She loves traveling and discovering great restaurants. A fitting fun fact: the dowry for Ning’s wedding was partially funded by a credit union loan, making the credit union movement a uniquely personal part of her life story.

AaronAaron Alsup leads enterprise risk management, compliance, fraud prevention, business continuity, and governance functions. He partners with executive leadership and the Board of Directors to help maintain a strong foundation of safety, soundness, and trust while supporting strategic growth.

Aaron brings two decades of experience in risk management, governance, and organizational oversight. Throughout his career, he has focused on helping organizations identify emerging risks, strengthen internal controls, and make informed decisions that balance opportunity with risk.

He holds a bachelor’s degree in Social Behavior from Indiana University and a Master of Science in Enterprise Risk Management from Boston University. Aaron believes effective leadership starts with listening, building trust, and empowering teams to solve problems, improve processes, and deliver meaningful results.

He especially values the opportunity to work alongside people who are committed to creating positive outcomes for individuals and communities.

Outside of work, Aaron enjoys spending time with his family and being outdoors.

Ryan Cook brings more than 16 years of financial services and accounting experience to his leadership, with much of his career dedicated to mission-driven community financial institutions.

Ryan believes strong financial stewardship and strong communities are deeply connected. That perspective has shaped his approach to finance, governance, and service, with a focus on protecting resources, expanding opportunity, and helping organizations create long-term value for the people and communities they serve.

Throughout his career, Ryan has led across finance, accounting, asset/liability management, internal controls, regulatory readiness, vendor evaluation, and organizational change. In his current role, he oversees financial and related operational functions, with an emphasis on disciplined growth, responsible stewardship, operational efficiency, and long-term value.

Ryan holds a bachelor’s degree in accounting and finance with a minor in economics from Indiana University. He has also completed the Graduate School of Banking program at the University of Wisconsin and earned a Certificate in Executive Leadership from the University of Wisconsin with the Class of 2017.

His commitment to service extends beyond his professional career. Ryan has volunteered with Habitat for Humanity of Morgan County since 2011 and served on its board until 2017.

Ryan has been married to his wife, Sabrina, for 20 years, and they have three children. He enjoys traveling with his family, spending time outdoors, and hiking.

Brent Gifford brings more than 30 years of financial services technology leadership to his role, with nearly all of his career dedicated to the credit union industry.

Brent believes technology exists to serve people. Strong systems and sound security are what allow a credit union to earn and keep its members' trust. His leadership philosophy is simple: lead with clarity, live with purpose, and serve with faith.

Throughout his career, Brent has led technology, cybersecurity, and enterprise risk at five credit unions. He has served as both CIO and Chief Information Security Officer. He has often been called on to rebuild security programs and strengthen confidence with examiners and boards.

Brent holds a bachelor's degree in Information Management from Brigham Young University and a master's degree in Information Systems and Security from George Mason University. He has also completed the CUES CEO Institute. His experience spans IT strategy, infrastructure, digital delivery, information security, and AI governance.

Brent and his wife, Cindy, have been married for nearly four decades and have six children and a growing number of grandchildren. Outside of work, Brent enjoys writing, reading with his family’s book club, building creative technology projects, and serving alongside Cindy in their church.

Frances Tooley has been part of the Financial Center team since 1987 and oversees Human Resources, Training, Talent Development, and Organizational Development.

Throughout her career, Frances has been passionate about helping employees grow, develop their talents, and achieve their professional goals. Her leadership approach is rooted in servant leadership, with an emphasis on listening first, understanding individual needs, and collaborating to find solutions that help people succeed. She is particularly passionate about leadership development, organizational effectiveness, and building strong relationships among boards, leaders, and employees.

Frances holds a bachelor’s degree in Elementary Education with a minor in Special Education. Her background in education continues to influence her commitment to learning, coaching, and personal development.

Beyond her professional role, Frances enjoys supporting community outreach efforts that expand access to financial services and resources, particularly for underserved and underbanked individuals and families. She also volunteers with the Indiana Military Hall of Fame, helping recognize and honor the service and sacrifices of military veterans.

Outside of work, Frances’ greatest joy is spending time with her family. A proud wife, mother, grandmother, and “Grannie” to eight grandchildren, she treasures every opportunity to make memories with those she loves.

Billy Wells brings more than 25 years of financial services experience, combining strategic leadership with a passion for building strong relationships, developing talented teams, and driving long-term growth.

Throughout his career, Billy has been passionate about helping people and organizations grow. He believes sustainable growth starts with understanding people, building trust, and creating experiences that encourage individuals to deepen their relationships with the organizations they choose. His leadership philosophy emphasizes collaboration, accountability, and finding solutions that benefit both people and the organization.

Billy holds an MBA from Indiana Wesleyan University and a bachelor’s degree in International Business and Marketing from Florida International University. In 2027, he will begin serving as an At-Large Board Member for The International Center, where he will support the organization’s mission of strengthening Indiana’s global connections.

One of the most rewarding aspects of Billy’s career has been the opportunity to build relationships with people from many different backgrounds while helping them achieve their financial goals.

Outside of work, Billy enjoys traveling, spending time with family and friends, discovering great restaurants, and experiencing different cultures.

Aaron Craig brings more than 20 years of leadership experience in financial services, with the majority of his career dedicated to serving the credit union industry.

Throughout his career, Aaron has held leadership roles across mortgage sales and operations, consumer and indirect lending, collections, underwriting, processing, member care, and retail banking. He is passionate about building strong relationships, developing teams, and finding ways to simplify processes and make the financial experience easier for members. His collaborative leadership style allows him to build meaningful relationships within the organization as well as with community and industry partners.

Aaron holds a bachelor’s degree in Finance from Western Kentucky University and a master’s degree in Management from Troy University. He currently serves as a deacon at his church and on the boards of the Great Lakes CUREN (Credit Union Real Estate Network) and SE CUREN, where he previously served as President. In 2018, he was recognized as one of Dothan, Alabama’s Top 20 Under 40 and was selected as Dothan’s Outstanding Young Professional.

Originally from Alabama, Aaron has also called Georgia and Indiana home. He spent six years of his childhood living in the Netherlands, which left him with a lasting appreciation for the country and a tradition of rooting for Holland during the World Cup.

Aaron is married to his college sweetheart, and they have three children. Outside of work, he enjoys walking, playing tennis, attending concerts, and going to sporting events.

Kyle Endres is responsible for leading key member-facing teams, including contact center, member relationship, health savings, and business lending, while supporting strategic growth initiatives and advancing digital delivery capabilities.

Kyle has nearly 20 years of experience in community financial institutions. He began his career on the teller line and has since gained experience across numerous lines of business. Along the way, he has led or contributed to large-scale projects involving process improvement, system conversions, and implementations.

Kyle brings a member-first mindset to his work and is constantly looking for ways to improve the overall member experience. He finds particular fulfillment in developing high-performing teams and solving complex business challenges that make it easier for members to manage their finances.

He holds a bachelor’s degree from Purdue University and is entering his final year of Credit Union Management School through America’s Credit Unions. He is expected to graduate in 2027 with the designation of Certified Credit Union Executive (CCUE).

Kyle serves on the Boone County Purdue Extension Board and has supported numerous nonprofit organizations through board leadership and volunteer work.

Outside of work, he enjoys traveling with his family and visiting local restaurants. One unique fact about his career: every position he has held since becoming a teller has been a newly created role.

Olivia Garman provides strategic oversight of the systems and platforms that support Financial Center's daily operations and member experience. She leads the organization's payments strategy and processes, ensuring payment solutions evolve alongside member needs and industry trends while aligning technology, operations, vendor partnerships, and business strategy to support continued growth.

Olivia has more than 20 years of experience in the credit union industry. She began her career with the Credit Union directly out of high school and has continued to grow alongside the organization, building extensive knowledge of Financial Center’s operations, systems, payments, and technology. Throughout her career, she has led and supported significant initiatives involving system implementations and conversions, vendor partnerships, payment solutions, and operational improvements.

She brings a thoughtful, solutions-focused approach to her work and has a passion for bringing people, processes, and technology together to solve complex business challenges.

Olivia holds the National Credit Union Risk Management (NCRM) certification, complementing the operational, technology, payments, and risk expertise she brings to her leadership role. Olivia is passionate about finding better ways to serve members while creating scalable, efficient solutions for the organization. Her deep institutional knowledge, combined with her ability to understand how systems connect across the Credit Union, allows her to bridge business needs and technology while keeping the member and employee experience at the center.

Outside of work, Olivia is a dedicated mother to two wonderful children and values spending quality time with her family. When she gets a little time to herself, you can usually find her settling in with a good book.

Chris Lambert has spent 25 years building his career at Financial Center, beginning in an entry-level role and working his way to Vice President of Facilities. Along the way, he has led branch construction, renovation, and relocation projects across Central Indiana, directing more than $7 million in capital investment.

Chris and his team oversee many of the physical spaces members and employees interact with, from branch locations to workspaces. He particularly enjoys the strategy involved in determining how those spaces can best support the people who use them.

His leadership style is hands-on and collaborative. Chris describes it as a “get in the truck” mentality – coaching and executing alongside his team while giving people the autonomy to do their best work.

Real estate strategy and construction are two of his favorite parts of the job, combining data, experience, and instinct to solve challenges where no two projects are quite alike.

Chris holds the Certified Credit Union Executive (CCUE) and Certified Facilities Manager (CFM) designations. He serves on IFMA Indianapolis’s Education Committee, helping members pursue professional certifications, and stays connected to Indiana’s startup community through TechPoint’s Indiana Founders Network.

Outside the office, Chris is a husband and father of two boys. He stays active through CrossFit and running and unwinds through music and audio production.

Adrian Phillips brings more than 20 years of experience across financial services, marketing, and analytics. He leads Marketing, Business Intelligence, and Community Relations, using data-driven insights and strategic communication to deepen relationships, strengthen engagement, and support the organization's growth.

Adrian is passionate about the credit union difference and the shared mission that connects credit unions across the industry. He believes effective marketing starts with understanding people and that combining data with strong communication and storytelling can help organizations make better decisions and create meaningful experiences.

Throughout his career, Adrian has held leadership roles in marketing strategy, business intelligence, member insights, analytics, and business development, both within Financial Center and with companies serving financial institutions across the country.

He is a Certified Financial Marketing Professional (CFMP) and holds a bachelor’s degree in journalism and public relations from Butler University and an MBA from Anderson University.

A lifelong Hoosier, Adrian was born in Indiana and has spent most of his life in the state. He and his wife have two sons and have always had a corgi as part of their family. He enjoys traveling, photography, and volunteering with youth lacrosse.

One of his most unique experiences came in 1998, when he had the opportunity to work in the pits during the Indianapolis 500.

Sherry Sigler brings more than 20 years of experience in the financial services industry, including the past 18 years with Financial Center. She leads 10 branch locations while also overseeing organizational strategy and wealth management.

Throughout her career, Sherry has approached leadership and member service with a focus on passion, support, and guidance. She believes empowering teams and building genuine human connections are key to sustainable success and organizational health. Her leadership style centers on helping people feel supported while creating an environment where teams can do their best work.

Outside of her professional responsibilities, Sherry enjoys spending time with her husband and their two children, both of whom attend Butler University in the pharmacy program.

Supporting the Glioblastoma Foundation is also deeply meaningful to Sherry. She is passionate about raising awareness and helping fund research toward finding a cure for glioblastoma, a cause that remains especially close to her heart.

Danielle Voris provides leadership for Accounting and Support Services, overseeing the financial processes that support both members and the organization while promoting accuracy, accountability, and operational excellence.

With nearly 10 years of experience in accounting and finance within the financial services industry, Danielle brings a strong background in financial management, operational excellence, and strategic leadership. She oversees financial reporting, accounting operations, internal controls, and process improvement initiatives that support financial strength and operational efficiency.

Danielle’s leadership philosophy begins with a simple principle: prioritize member impact first. She believes every decision should be evaluated through the lens of how it affects members and their experience. She often says that organizational time is member money, a perspective that fuels her commitment to streamlining processes, increasing efficiency, and eliminating unnecessary complexity.

Danielle holds a Bachelor of Science in Accounting and Finance and is a Certified Public Accountant (CPA). She is passionate about empowering employees through collaboration, accountability, and continuous improvement while creating opportunities for people to grow and succeed.

Outside of work, Danielle is married and a proud mom of two young girls, who inspire her daily and help keep her grounded in what matters most.

Kevin Kelly is an accomplished risk management executive with over 10 years of experience spanning financial institution regulation, public accounting and consulting, and leadership within a large credit union. As Vice President of Internal Audit, Kevin provides independent, risk-based assurance while partnering with executive leadership and the board to strengthen governance, identify emerging risks, and support the organization’s strategic objectives.

Kevin’s career includes serving as a regulatory examiner, advising financial institutions as a consultant in public accounting, and holding leadership roles within a large and complex credit union. This diverse background gives him a unique perspective on risk, regulation, governance, and business operations. Known for translating complex risk and regulatory matters into practical, actionable insights, Kevin brings a collaborative and pragmatic leadership style to internal audit, with a focus on understanding root causes, strengthening risk management, and developing sustainable solutions.

Kevin earned his Bachelor’s degree in Finance from Ball State University, with a concentration in Investments, and his Master of Business Administration (MBA) from Butler University, with a concentration in Entrepreneurship and Innovation. His education combines a strong financial foundation with a strategic and innovative approach to leadership and problem-solving.

Outside of work, Kevin enjoys sports and is an avid golfer. He is married to his high school sweetheart, Samantha, and together they enjoy traveling and spending time with their two daughters. Kevin also believes strongly in giving back and enjoys being actively involved in his community.