Fraud Protection

Don’t give fraud a fighting chance.

Contact Us
Fraud Protection

Don’t give fraud a fighting chance.

Contact Us

Fraud Protection

Don’t give fraud a fighting chance.

Contact Us

Scammers are getting smarter. So can you.

Fraud can happen fast, but knowing the warning signs can keep you a step ahead. Financial Center combines account security with practical advice to help you recognize scams, protect yourself, and know what to do in tough situations.

A few good habits can make you a much harder target.

Most fraud prevention comes down to slowing down, protecting what’s personal, and questioning something when it doesn’t feel right.

Never share your Social Security number, account numbers, passwords, or other sensitive information unless you initiated the conversation and know exactly who you’re dealing with.

Unexpected email? Strange text? Random QR code? Don’t click just because it looks legitimate. Verify where it came from first or reach out the company it's claiming to be from using an official channel.

Scammers often want you scared, excited, or rushed. Requests to send money, buy gift cards, transfer cryptocurrency, or provide information immediately are reasons to slow down.

Review your account statements and credit reports regularly. Transactions, withdrawals, or changes you don’t recognize could be an early sign that something is wrong.

Don't simply push fraud to the side. If something's off, reach out to these official agencies. 

Sometimes, the fraud text really is from us.

If we detect potentially suspicious activity on your debit card, you may receive a text from 37268 asking you to verify a purchase. Simply reply “yes” or “no” to let us know whether it was you.

If fraud is suspected, you may receive additional instructions or a call from our Fraud Hotline at 844.544.3265.

The story changes. The red flags often don’t.

Scammers can pretend to be an employer, a business, a government agency, or even someone you care about. Knowing a few of the most common setups can help you recognize when something isn’t right.

  • Account Takeover Scams: Scammers may try to gain access to your account by stealing your login credentials, one-time verification codes, or other personal information.
  • Job Scams: Be cautious of job offers that ask you to deposit checks, transfer money, purchase equipment, or send funds elsewhere.
  • Prize Scams: A real prize shouldn’t require you to pay to claim it. Requests for fees, gift cards, or transfers are a red flag.
  • Relationship Scams: Be wary when an online relationship turns into requests for money, transfers, or financial information.
  • QR Code Scams: Unexpected QR codes can lead to fake websites designed to steal your information.
  • Impersonation Scams: Scammers may pose as Financial Center, another business, or a government agency to pressure you into sharing information or sending money.
  • Family & Emergency Scams: Someone may pretend to be a loved one who needs money immediately. Verify the situation using a phone number you already trust.

And remember, in today's world, it's easier than ever to use Artificial Intelligence (AI) to make communications that feel personal and customized to you. Stay alert!

Think something’s wrong? Don’t wait to find out.

If you see a transaction you don’t recognize, lose a card, or receive a suspicious message claiming to be from Financial Center, reach out as soon as possible. We’ll help you figure out what happened and what to do next.

Identity Theft, Account Fraud or Suspicious Messages

Call Financial Center at 800.473.2328 or visit a location.

Lost, Stolen or Compromised Debit Card

Monday – Friday, 10:00 AM – 5:00 PM ET: 800.473.2328

All other times: 800.472.3272

Lost, Stolen or Compromised Credit Card

Monday – Friday, 10:00 AM – 5:00 PM ET: 800.473.2328

All other times: 844.845.8936

Frequently asked questions

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Scammers often create a sense of urgency to trick you into sharing personal or financial information. You can help protect yourself by:

  • Never sharing your passwords or verification codes, and updating your passwords regularly
  • Being cautious of unexpected emails, text messages, or phone calls
  • Verifying requests before sending money or providing personal information
  • Monitoring your accounts regularly in Digital Banking.

Awareness is one of your best defenses against fraud. Explore our library of fraud prevention resources to learn about the latest scams, warning signs, and tips to help keep your accounts and personal information safe. If something feels suspicious, trust your instincts and contact us before taking action.

If you notice suspicious activity on your account or receive a suspicious email, text, or phone call claiming to be from Financial Center, contact us immediately.

If your debit or credit card may be compromised, lock your card in Digital Banking, if available, then report it to us as soon as possible. The sooner you let us know, the sooner we can help protect your accounts, investigate the activity, and coach you through the next steps.

Protecting your accounts and personal information is one of our highest priorities. We use fraud monitoring, security tools, and account verification measures to help detect suspicious activity and protect your information. We also use multi-factor authentication to help confirm your identity before sensitive account information is shared.

We'll never ask you to provide sensitive information like your password or secure access codes through unsolicited calls, emails, or text messages. If something doesn't seem right, contact us at the phone number listed on our website directly before responding.