Correcting Issues with Email Notifications
We appreciate your membership and as part of our commitment to serving you we strive to provide up to date and accurate communication.
We regret to inform you of a lapse in our e-mail communications to membership. Between the dates of December 27th and January 10th, a system failure disabled automated outgoing electronic communications from Financial Center Online; to include e-Lert notifications and e-statement notifications, from reaching membership. The backlog of messages were delivered on January 10th. We also are aware that the provided link within e-statement notifications was incorrect.
We are correcting the link in future outgoing messages. Online statements may be accessed at any time by logging into Financial Center Online and selecting eDocuments. We recognize and apologize for any inconvenience this delay in communication may have caused. If there are any questions or concerns please contact our Member Service Department at 317.916.7700 or chat with us live at http://www.fcfcu.com/help.