Q: What is Verified by VISA?

A: Verified by VISA is a unique service that uses personal passwords or identity information to help protect VISA card numbers against unauthorized use. Once you activate your card, no one else can use your VISA card number to make a purchase online at any participating stores - without your personal password.

Q: Why should I sign up for Verified by VISA?

A: Verified by VISA provides an extra level of protection for online shopping. VISA always protects its cardholders against unauthorized use, but Verified by VISA helps to prevent unauthorized use online before it can even happen.

Q: Will I need to apply for a new CheckCard to use Verified by VISA?

A: No. Verified by VISA is designed to protect the CheckCard that you already have.

Q: How do I activate my card?

A: Cardholders may sign up for Verified by VISA in three different ways.

1. Select the Verified by VISA icon located under Member Services on our website
2. Log on directly to the Verified by VISA website
3. Activate while shopping at a participating Verified by VISA merchant website

Q: How do I know Activation is secure and safe?

A: Personal and payment card information is transmitted using a high level of encryption (SSL), and is stored on a secure server behind a firewall to protect against unauthorized access.

Q: How do I shop with Verified by VISA?

A: When you pay with your VISA CheckCard, the Verified by VISA service is automatically extended to you at participating online stores. After you enter your VISA CheckCard number and submit your order, a Verified by VISA window (authentication page) will appear. You will enter identity information or your password and click submit. Your identity will be verified and the purchase process will proceed.

Q: Where can I shop using Verified by VISA?

A: For a list of participating online stores, visit Shop with Verified by VISA. The list of participating stores is growing, so bookmark that page or set it as one of your favorites, and check back often.

Q: Once I activate my card, will I use my password wherever I shop?

A: You'll only use your Verified by VISA password at participating online stores.

Q: How will online stores know that my card is activated?

A: Whenever you use your activated card to pay at participating online stores, your VISA card number will automatically be recognized and the Verified by VISA password window will appear. Your password will be required to complete your purchase.

Q: What if I forget my password?

A: If you forget your password, click "Forgot your password" on the Verified by VISA password window and follow the instructions.

Q: What is a Personal Message?

A: Your Personal Message appears in your password screen when you make purchases. When the Verified by VISA window appears during the purchase process you should always check to see that your Personal Message appears correctly. This confirms that it's an authentic Verified by VISA window.

Q: I have a software pop-up killer installed on my computer. Will Verified by VISA work?

A: Many participating online stores have implemented Verified by VISA so that your Verified by VISA password window will appear in a pop-up, or new browser window. If you have software installed on your computer that automatically closes browser windows that are not generated by you, then this may also prevent your Verified by VISA password window from appearing. You will need to disable the pop-up killer software when you make purchases at participating online stores.

Q: I have additional questions about Verified by VISA. Who can I contact?

A: Contact member services at 317.916.7700 or 800.473.2328 for the most up-to-date information about using Verified by VISA with your CheckCard.